Specialist, Technology and Process Development

Exempt Full-Time
Date Posted: 11/28/2020


The Specialist, Technology and Process Development reports to the Manager, Data Integrity and works closely with the Chief Technology Officer to fit the Foundation’s technology resources to the needs of the Foundation’s staff. In coordination with the Information Technology, Accounting, and Finance staff, the specialist develops and maintains the Foundation’s Scholar and Alumni processing systems.



  • Creates and maintains optimal systems for monitoring and analyzing scholarship payment processing, ILP payment processing, and budgets.
  • Collaborates closely with managers and directors to develop high quality, innovative customer-service-oriented processes and policies.
  • Gathers information from directors, managers, and their staff to develop consistent and integrated data management systems that streamline data collection, program support, and communications processes for staff, scholars, and organization partners.
  • In collaboration with IT staff and the Data Integrity Manager, develops and improves award and payment processes through the Foundation’s existing IT systems, as well as implements, maintains, and adjusts new IT systems to improve performance. Recommends and implements new or enhanced procedures to improve data collection and user friendliness.
  • Facilitates the alignment of processes and policies between teams and departments.
  • Documents the above systems, processes, and policies using the format provided in the Foundation’s Operations Action Guide (OAG).
  • Works with directors to prepare data and reports for internal and external use, on a regular basis and as needed by management, staff, and the Board of Directors.
  • Assists Manager, Data Integrity with generating and maintaining necessary financial reports for accounting staff; ensures that reports are accurate, include all required information, and can interface with accounting system. Assists as needed with the exporting of scholarship payment information to the accounting system and monthly reconciliation of scholarship data between the two systems.
  • Keeps current on issues related to scholarships operations, financial aid, and scholarship best practices.
  • Other duties as assigned.



  • Bachelor’s degree (Master’s preferred) plus four or more years of experience in scholarship operations or grant administration in an education or similar organization, is required.
  • Demonstrated track record of exceptional project leadership/management.
  • Proven work experience with databases.
  • Excellent writing, presentation, and communication skills.
  •  Ability to motivate and work effectively with individuals and diverse groups toward accomplishment of shared goals. Strong interpersonal and teambuilding skills. Commitment to equity and inclusion.
  • A strong attention to detail and ability to work independently and simultaneously on multiple projects within close, overlapping and/or conflicting deadlines. Outstanding organizational and problem-solving skills.
  • This position may require occasional evening and weekend hours for scholarship events.


To apply, submit a resume and cover letter through the Jack Kent Cooke Foundation Career Center. E-Verify employer. No phone calls please.